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Hear From Industry Experts

Hotel Industry Talk with Michael MacCallum

Risk. Growth. Real Talk.  


In this episode of Hotel Industry Talk, Lizette Castaneda chats with Michael MacCallum, Vice President at Zieg Hospitality, on leadership, career growth, and the future of the hotel industry.  Michael shares the leadership mantra that has guided him since his early days at Marriott: "Take care of your associates, and they will take care of your guests." 


We also dive into how task force roles shaped his dynamic career, why risk-taking is essential for success, and how AI is transforming hotel operations today.  


In this interview, you’ll learn: 

✔️ How working across hotel departments builds stronger, more adaptable leaders 

✔️ The value of front-line staff and fostering a thriving company culture 

✔️ Why seeking honest feedback is critical to leadership growth and company improvement 

✔️ Why taking risks (and embracing failure) is key to career success 

✔️ How AI tools are helping hoteliers streamline operations, translation, and guest experiences 

✔️ Key leadership advice for future hospitality leaders and hotel managers  Whether you're a new hotelier, a hospitality student, or a seasoned professional looking for real-world insights, this conversation is filled with valuable lessons you can apply today.  


👉 Subscribe to Hotel Industry Talk for more leadership interviews, hotel industry trends, and career tips! 



👉 Follow us on Instagram, Facebook @hotelindustrytalk for sneak peeks and highlights!  ]

Hear From Industry Experts

Hotel Industry Talk with Maria Navarro

Meet Maria Navarro, who took the leap from on-property hotel life to full-time bilingual copywriter.


In this heartfelt and inspiring talk, Maria Navarro shares how she went from working in food & beverage to following her inner voice and stepping fully into her passion for writing. 💛


We talk about:

  • Her bold career pivot into hospitality copywriting ✨
  • The blog post that changed everything (and went viral!)
  • How she helps hoteliers tell their stories - through blogs, websites, resumes, and more
  • Advice for anyone struggling with imposter syndrome
  • The power of writing with heart (and how one post uplifted a stranger on a hard day)
  • Why stepping out of your comfort zone is essential for growth
  • How to use AI as a tool, not a replacement for human connection


🎧 Available now on Spotify ​at https://open.spotify.com/episode/4HDywyQZQdGsHS9NLyJUmc?si=Ifd14_W3T8Sb0iF_Ag-NsA

📺 Watch the full interview right here or on Youtube @ https://www.youtube.com/@HotelIndustryTalk


Maria Navarro - www.MariaWriting.com and on IG https://www.instagram.com/mariawriting/


👉 Don’t forget to like, comment, and subscribe to support more voices in hospitality!

Hear From Industry Experts

Hotel Industry Talk with Mr. Scott Eddy

I had the privilege of talking with Mr. Scott Eddy, a globally recognized voice in hospitality and digital marketing, for a Hotel Industry Talk session — and it’s packed with value.


Here are a few key takeaways that hoteliers and hospitality professionals should hear:

💬 Consistency is your brand.
"The biggest compliment I get is when someone says I’m the same in person as I am online."
👉 Be authentic across platforms. People trust people, not polished personas.

💬 You don’t need a perfect background to thrive in this industry.
👉 If you’ve got people skills and curiosity, hospitality will meet you where you are.

💬 Don't fake perfection.
"That won’t last. It might get you through a week or a month, but eventually it catches up."
👉 Guests, clients, and followers value realness — always.

💬 Respond, engage, connect.
"I reply to everything."


This conversation is a must-watch for anyone navigating brand-building, digital strategy, or their next career step in hospitality.


🎥 Full interview now live on: 

Youtube: https://youtu.be/72Dpzsa5CA0

Spotify: https://open.spotify.com/episode/6MeJ0d8UDcPhhF9mbccW1t?si=WOMOzhh5RIOKay6Vdxy3Tg


Find Mr. Scott Eddy on major social media platforms - handle: @MrScottEddy

Website: https://www.mrscotteddy.com/

Hear From Industry Experts

Julia Hsieh

Hotel Industry Talk: In Conversation with Julia Hsieh

In this inspiring episode, I connect with the incredible Julia Hsieh—a hospitality leader who has successfully navigated both sides of the industry, from hotels to now a meeting broker. Julia shares her unique journey, leadership wisdom, and some eye-opening advice for hoteliers looking to stand out in today’s fast-paced meetings landscape.


🌟 Key highlights from our conversation:

  • Real talk about imposter syndrome and what it feels like to put yourself out there online—even with years of experience
  • The value of working your way up through every hotel department and how that builds stronger, more relatable leaders
  • The two critical mistakes hoteliers make when responding to RFPs—and how to fix them
  • Why timing, transparency, and attention to detail matter more than ever in the site selection process
  • The power of encouragement and representation in building a stronger hospitality community
     

Whether you're a hotelier, planner, or hospitality student, this episode is full of actionable tips and heartfelt moments that remind us all: we don’t need to have it all figured out—we just need to keep showing up.

🎧 Listen to the full interview on:
👉 Sptofy: https://open.spotify.com/episode/1SgGMBTvAxfWapnQD2QuAB?si=nouBzfvCR0Sp05MWfpeIew

Hear From Industry Experts

Marisa Obando

Hospitality Professionals - this one’s for you! 

I had the pleasure of talking with Marisa Obando, and she brought so much gold to our conversation - from networking gems to how hotels and CVBs can truly partner for impact.


Marisa focuses on the SMERF market (Social, Military, Education, Religious, Fraternal), working hard to drive meaningful business into the Plano market - and she’s amazing at it! 


Here are some of my favorite takeaways from our convo:

🗓 “If it’s not on the calendar, it’s not happening.”

Stay organized, stay focused, and prioritize what matters.

🤝 CVBs are your secret weapon

Hoteliers are experts on their property. CVBs are experts on the destination. When you join forces, you create a next-level experience for clients.


🎤 Top Networking Tips from Marisa

▪️ Walk into conferences with the goal: “I want to leave with three new best friends.”

▪️ Don’t feature-dump. 

▪️ Connect with clients personally 

▪️ Follow up with intention

▪️ Be yourself. Be real. That’s what makes you memorable.

🌱 Networking opens doors


Marisa built her industry knowledge by talking to as many people as she could, learning the business, and saying yes to every opportunity to network. 


✅ Action steps for hotels

Trust your CVB

Go on sales calls together

Collaborate on city-wide events and group wins


💡 Future hoteliers

Be active on LinkedIn

Volunteer with local chapters

Get involved in industry associations

Find a networking buddy (yes, really!)


💡 Industry challenge:

At your next show—if you see someone standing alone, go up to them. Introduce yourself. Bring them into your circle. Most of us know what it feels like to be the “new person.”

And her final tip?

💬 “Be yourself and just have fun…”

Simple, powerful, and so true.


🎙 Spotify: https://lnkd.in/enw6SJ2t

Hear From Industry Experts

Taylor Snow

I had an inspiring, joy-filled, and real conversation with Taylor Snow, Director of Sports at Connect Meetings.
We talked about all things sports tourism, women in leadership, travel hacks, and building meaningful careers—and trust me, this one is a must-listen.


Taylor shared so much wisdom, but here are a few key takeaways that hit home:
GOLDEN TAKEAWAYS from Taylor:
"Take up space."
Don’t wait for permission to lead - step into the room, own your voice, and uplift others as you rise.

Authentic networking changes everything.
Every opportunity Taylor’s had came through real, intentional connections. Show up, be kind, stay curious.

Women’s sports tourism is an untapped market.
She envisions influencer-style FAM trips that blend sports, culture, and wellness - destinations, are you ready?

Mentorship matters.
Taylor’s committed to opening doors for college students and women to see what’s possible in our industry.

Ready to be inspired?

For audio only - tune in on Spotify and listen to my latest conversation
🎧 https://lnkd.in/e8x8XPNT

Let's keep celebrating the voices behind the scenes who are building the future of hospitality, events, and sports.

Hear From Industry Experts

Bri Seifert

My full interview with Bri Seifert, Sports Sales Manager at Visit Ft. Collins 

We dive into some fun and insightful topics, including: 

  • Favorite local restaurant 
  • Favorite sport(s) 
  • Her journey in the industry 
  • What she loves most about her job ❤

Then, we get into the good stuff for hotels and CVBs: 

  •  Tips for hotels looking to partner with their CVB 
  •  How hotels can leverage a CVB relationship 
  •  How clients can use the CVB as a resource 
  •  The role of AI in event planning (optional but insightful!)  


Listen to our conversation!


Spotify Link: https://open.spotify.com/episode/3EPFqyZDYYDYvyxXGUWrTw?si=aXZ_qJ7PSCytHD9-ABBXT

Tylar Kinkade

My full interview with Tylar Kinkade—a hospitality rockstar and sales leader at AutoCamp.


We kicked things off by discussing:

  • Walk-up songs
  • Must-visit travel spots (shout-out to Apteka)
  • Travel essentials
  • The ultimate debate: Are you a carry-on or checked bag person?

Tylar also shared her favorite quote:

  • “People do this every day.”
    • A powerful reminder that YOU are capable of chasing your dreams and making things happen!

We then dove deeper into:

  • How hospitality shaped her journey
  • What led her to AutoCamp
  • What makes this company so unique

If you’re looking to grow in hospitality sales, this one’s for you! Tylar discusses:

  • The key qualities that make a great sales leader
  • Practical wisdom for anyone looking to excel in this industry


Tune in and get inspired!


Spotify Link: https://open.spotify.com/episode/2yzIdrMwr7kWdnlYcdNcyt?si=zdLcSb5kQRaulMRea2K4PA

Diana Moorer

I had the pleasure of sitting down with Diana Moorer - a hospitality powerhouse, who shared incredible insights on leadership, authenticity, and career growth in the hotel industry.


💡 Key Takeaways:

🔹 Leadership is about standing up for your team – True leaders support and advocate for their people.

🔹 Authenticity over bubbliness – Front desk agents don’t need to be overly outgoing, but they do need to genuinely enjoy connecting with people.

🔹 Embracing possibilities – Be open to new opportunities in your hotel career; you never know where they’ll lead!

🔹 Mentorship for women – More guidance and support are needed, and men can play a key role in fostering an inclusive, welcoming environment.

We started with a fun round of authenti-questions so get ready for lots of giggles. 


Additional Topics:

🔹 Career beginnings & pivotal moments 

🔹 Adapting to change

🔹 Keys to success 

🔹 Breaking barriers in leadership – women in hospitality 

🔹 Advice for future leaders – Words of wisdom for those looking to grow in the industry.


Spotify: https://open.spotify.com/episode/17wrIA9GkFCjH6vZP7IOmv?si=-u3ivCAVRgSK1oTk20FMvg

LinkedIn https://lnkd.in/e4RWaq5D 


Heather Condeluci

It’s Here! The Full Interview is LIVE! 🎉  


I had an incredible conversation with Heather Condeluci – a former teammate, a trusted friend, and a powerhouse in the hotel industry. Heather’s talent, leadership, and passion for hospitality shine through in this interview, and I can’t wait for you to hear it!  


Here’s what we covered: 

  •  Heather’s journey in the hotel industry 
  • What makes a great hotel sales professional 
  • Her top advice for future hoteliers
  • Problem solving with tech
  •  Plus, a round of authenti-questions 🎶


Listen to the audio-only version on Spotify: https://open.spotify.com/episode/6jqtLfat2KMVHjTSKQ5Icz?si=4q6Jn09fTpeLX1vLvY1yvA   


📺 Watch the full video 


Don’t miss this insightful and inspiring conversation! 

Brian Werner

LIVE NOW ⬇️


🔗 Links Below


I had the pleasure of speaking with Brian Werner, President of Prospect Wire Baseball and USA Premier Baseball, about sports, travel, hotel partnerships, and career growth in the industry. Here are the key takeaways from our conversation:

How We Met & The Power of Relationships

  •  We met at the Relationship Sports Conference at Notre Dame during a trade show.
  • The real connection? Over coffee at an airport—a reminder that some of the best business relationships start in casual settings.
  •  Business is about friendships and mutual support, not just transactions.

Hotels & Sports Tournaments: What Matters Most?

  • Families traveling for youth sports value hotel amenities like breakfast, pools, and gyms.
  • Hotels that create family-friendly experiences (like movie nights) enhance guest satisfaction.
  •  Flexible booking options are crucial, as teams often book last-minute due to tournament scheduling.

Brian’s Career: From Yankees to Youth Sports

  • Worked for the New York Yankees, and he shares his most cherished moment - Taking his grandfather to the 2000 Subway Series—his first-ever World Series game.
  • Now, as the President of Prospect Wire Baseball, he helps young athletes showcase their skills in tournaments across the U.S.

Advice for College Athletes & Future Industry Leaders

  • If you’re a student-athlete unsure of your career path, explore roles in sports operations, event planning, and hotel partnerships.
  • His idea that we should make happen- Industry conferences offering shadowing opportunities for students to learn about sports tourism firsthand.
  • Networking and relationships are everything—always be open to mentorship and connections.

Personal Side: Pets & Life Beyond Work

  • Brian’s a dog & cat person, sharing life with Kita (his dog) & Bronx (his 15-year-old cat)—adopted because of fate (and the name “Bronx” as a Yankees fan!).
  • He believes in giving back to the next generation and encourages everyone to support and uplift young professionals.


✨ Biggest Takeaway: Success isn’t just about numbers—it’s about meaningful connections, teamwork, and making an impact.


🔗 Want to learn more? Follow along as I share more hotel industry insights and conversations!


➡️  Click Here https://lnkd.in/e4RWaq5D - for multiple ways to access the interview. 


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