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Risk. Growth. Real Talk.
In this episode of Hotel Industry Talk, Lizette Castaneda chats with Michael MacCallum, Vice President at Zieg Hospitality, on leadership, career growth, and the future of the hotel industry. Michael shares the leadership mantra that has guided him since his early days at Marriott: "Take care of your associates, and they will take care of your guests."
We also dive into how task force roles shaped his dynamic career, why risk-taking is essential for success, and how AI is transforming hotel operations today.
In this interview, you’ll learn:
✔️ How working across hotel departments builds stronger, more adaptable leaders
✔️ The value of front-line staff and fostering a thriving company culture
✔️ Why seeking honest feedback is critical to leadership growth and company improvement
✔️ Why taking risks (and embracing failure) is key to career success
✔️ How AI tools are helping hoteliers streamline operations, translation, and guest experiences
✔️ Key leadership advice for future hospitality leaders and hotel managers Whether you're a new hotelier, a hospitality student, or a seasoned professional looking for real-world insights, this conversation is filled with valuable lessons you can apply today.
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Meet Maria Navarro, who took the leap from on-property hotel life to full-time bilingual copywriter.
In this heartfelt and inspiring talk, Maria Navarro shares how she went from working in food & beverage to following her inner voice and stepping fully into her passion for writing. 💛
We talk about:
🎧 Available now on Spotify at https://open.spotify.com/episode/4HDywyQZQdGsHS9NLyJUmc?si=Ifd14_W3T8Sb0iF_Ag-NsA
📺 Watch the full interview right here or on Youtube @ https://www.youtube.com/@HotelIndustryTalk
Maria Navarro - www.MariaWriting.com and on IG https://www.instagram.com/mariawriting/
👉 Don’t forget to like, comment, and subscribe to support more voices in hospitality!
I had the privilege of talking with Mr. Scott Eddy, a globally recognized voice in hospitality and digital marketing, for a Hotel Industry Talk session — and it’s packed with value.
Here are a few key takeaways that hoteliers and hospitality professionals should hear:
💬 Consistency is your brand.
"The biggest compliment I get is when someone says I’m the same in person as I am online."
👉 Be authentic across platforms. People trust people, not polished personas.
💬 You don’t need a perfect background to thrive in this industry.
👉 If you’ve got people skills and curiosity, hospitality will meet you where you are.
💬 Don't fake perfection.
"That won’t last. It might get you through a week or a month, but eventually it catches up."
👉 Guests, clients, and followers value realness — always.
💬 Respond, engage, connect.
"I reply to everything."
This conversation is a must-watch for anyone navigating brand-building, digital strategy, or their next career step in hospitality.
🎥 Full interview now live on:
Youtube: https://youtu.be/72Dpzsa5CA0
Spotify: https://open.spotify.com/episode/6MeJ0d8UDcPhhF9mbccW1t?si=WOMOzhh5RIOKay6Vdxy3Tg
Find Mr. Scott Eddy on major social media platforms - handle: @MrScottEddy
Website: https://www.mrscotteddy.com/
In this inspiring episode, I connect with the incredible Julia Hsieh—a hospitality leader who has successfully navigated both sides of the industry, from hotels to now a meeting broker. Julia shares her unique journey, leadership wisdom, and some eye-opening advice for hoteliers looking to stand out in today’s fast-paced meetings landscape.
🌟 Key highlights from our conversation:
Whether you're a hotelier, planner, or hospitality student, this episode is full of actionable tips and heartfelt moments that remind us all: we don’t need to have it all figured out—we just need to keep showing up.
🎧 Listen to the full interview on:
👉 Sptofy: https://open.spotify.com/episode/1SgGMBTvAxfWapnQD2QuAB?si=nouBzfvCR0Sp05MWfpeIew
Hospitality Professionals - this one’s for you!
I had the pleasure of talking with Marisa Obando, and she brought so much gold to our conversation - from networking gems to how hotels and CVBs can truly partner for impact.
Marisa focuses on the SMERF market (Social, Military, Education, Religious, Fraternal), working hard to drive meaningful business into the Plano market - and she’s amazing at it!
Here are some of my favorite takeaways from our convo:
🗓 “If it’s not on the calendar, it’s not happening.”
Stay organized, stay focused, and prioritize what matters.
🤝 CVBs are your secret weapon
Hoteliers are experts on their property. CVBs are experts on the destination. When you join forces, you create a next-level experience for clients.
🎤 Top Networking Tips from Marisa
▪️ Walk into conferences with the goal: “I want to leave with three new best friends.”
▪️ Don’t feature-dump.
▪️ Connect with clients personally
▪️ Follow up with intention
▪️ Be yourself. Be real. That’s what makes you memorable.
🌱 Networking opens doors
Marisa built her industry knowledge by talking to as many people as she could, learning the business, and saying yes to every opportunity to network.
✅ Action steps for hotels
Trust your CVB
Go on sales calls together
Collaborate on city-wide events and group wins
💡 Future hoteliers
Be active on LinkedIn
Volunteer with local chapters
Get involved in industry associations
Find a networking buddy (yes, really!)
💡 Industry challenge:
At your next show—if you see someone standing alone, go up to them. Introduce yourself. Bring them into your circle. Most of us know what it feels like to be the “new person.”
And her final tip?
💬 “Be yourself and just have fun…”
Simple, powerful, and so true.
🎙 Spotify: https://lnkd.in/enw6SJ2t
I had an inspiring, joy-filled, and real conversation with Taylor Snow, Director of Sports at Connect Meetings.
We talked about all things sports tourism, women in leadership, travel hacks, and building meaningful careers—and trust me, this one is a must-listen.
Taylor shared so much wisdom, but here are a few key takeaways that hit home:
GOLDEN TAKEAWAYS from Taylor:
"Take up space."
Don’t wait for permission to lead - step into the room, own your voice, and uplift others as you rise.
Authentic networking changes everything.
Every opportunity Taylor’s had came through real, intentional connections. Show up, be kind, stay curious.
Women’s sports tourism is an untapped market.
She envisions influencer-style FAM trips that blend sports, culture, and wellness - destinations, are you ready?
Mentorship matters.
Taylor’s committed to opening doors for college students and women to see what’s possible in our industry.
Ready to be inspired?
For audio only - tune in on Spotify and listen to my latest conversation
🎧 https://lnkd.in/e8x8XPNT
Let's keep celebrating the voices behind the scenes who are building the future of hospitality, events, and sports.
My full interview with Bri Seifert, Sports Sales Manager at Visit Ft. Collins
We dive into some fun and insightful topics, including:
Then, we get into the good stuff for hotels and CVBs:
Listen to our conversation!
Spotify Link: https://open.spotify.com/episode/3EPFqyZDYYDYvyxXGUWrTw?si=aXZ_qJ7PSCytHD9-ABBXT
My full interview with Tylar Kinkade—a hospitality rockstar and sales leader at AutoCamp.
We kicked things off by discussing:
Tylar also shared her favorite quote:
We then dove deeper into:
If you’re looking to grow in hospitality sales, this one’s for you! Tylar discusses:
Tune in and get inspired!
Spotify Link: https://open.spotify.com/episode/2yzIdrMwr7kWdnlYcdNcyt?si=zdLcSb5kQRaulMRea2K4PA
I had the pleasure of sitting down with Diana Moorer - a hospitality powerhouse, who shared incredible insights on leadership, authenticity, and career growth in the hotel industry.
💡 Key Takeaways:
🔹 Leadership is about standing up for your team – True leaders support and advocate for their people.
🔹 Authenticity over bubbliness – Front desk agents don’t need to be overly outgoing, but they do need to genuinely enjoy connecting with people.
🔹 Embracing possibilities – Be open to new opportunities in your hotel career; you never know where they’ll lead!
🔹 Mentorship for women – More guidance and support are needed, and men can play a key role in fostering an inclusive, welcoming environment.
We started with a fun round of authenti-questions so get ready for lots of giggles.
Additional Topics:
🔹 Career beginnings & pivotal moments
🔹 Adapting to change
🔹 Keys to success
🔹 Breaking barriers in leadership – women in hospitality
🔹 Advice for future leaders – Words of wisdom for those looking to grow in the industry.
Spotify: https://open.spotify.com/episode/17wrIA9GkFCjH6vZP7IOmv?si=-u3ivCAVRgSK1oTk20FMvg
LinkedIn https://lnkd.in/e4RWaq5D
It’s Here! The Full Interview is LIVE! 🎉
I had an incredible conversation with Heather Condeluci – a former teammate, a trusted friend, and a powerhouse in the hotel industry. Heather’s talent, leadership, and passion for hospitality shine through in this interview, and I can’t wait for you to hear it!
Here’s what we covered:
Listen to the audio-only version on Spotify: https://open.spotify.com/episode/6jqtLfat2KMVHjTSKQ5Icz?si=4q6Jn09fTpeLX1vLvY1yvA
📺 Watch the full video
Don’t miss this insightful and inspiring conversation!
LIVE NOW ⬇️
🔗 Links Below
I had the pleasure of speaking with Brian Werner, President of Prospect Wire Baseball and USA Premier Baseball, about sports, travel, hotel partnerships, and career growth in the industry. Here are the key takeaways from our conversation:
How We Met & The Power of Relationships
Hotels & Sports Tournaments: What Matters Most?
Brian’s Career: From Yankees to Youth Sports
Advice for College Athletes & Future Industry Leaders
Personal Side: Pets & Life Beyond Work
✨ Biggest Takeaway: Success isn’t just about numbers—it’s about meaningful connections, teamwork, and making an impact.
🔗 Want to learn more? Follow along as I share more hotel industry insights and conversations!
➡️ Click Here https://lnkd.in/e4RWaq5D - for multiple ways to access the interview.
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